Versatility and customer satisfaction are the focus of the role of the Quality Manager<\/p>\n
We asked Vincenzo Ciarelli, Quality Manager at Interpump Fluid Solutions, to tell us about his role in the business.<\/p>\n
What does a Quality Manager do?<\/strong><\/p>\n The Quality Manager is responsible for implementing the company’s quality processes and systems so that they conform to required standards. The Quality Manager oversees the overall company’s qualitative machinery, making sure that all processes respect the quality plan and guarantee the achievement of the targets within required time frames. Obviously, this implies a professional adaptability that includes the attention to the customer, the planning, and constant involvement in manufacturing and business processes.<\/p>\n What does it mean for you to be Quality Manager in a company like this?<\/strong><\/p>\n Being a QM in a market leader is first of all a challenge and it also requires a constant professional updating and daily commitment to the creation of value for the company.<\/p>\n Could we say that the QM is the guarantor of all the internal and external company processes?<\/strong><\/p>\n The QM is certainly the guarantor of the company quality processes globally. The QM has a systemic vision of the organization and through involvement and participation can be considered as the driver of the continuous improvement for internal and external satisfaction. However, we need to point out that every company branch carries out its own tasks, taking into consideration the quality of the processes and systems. The awareness of each area of its quality targets lays at the basis of the creation of the quality itself.<\/p>\n Quality must be perceived as a mission by the organization. The task of the QM is to increase the collective commitment towards quality. The QM alone is not able to create quality for the whole organization but helps to drive overall understanding.<\/p>\n Nowadays more than ever business and quality go at the same pace. Do you agree with this statement?<\/strong><\/p>\n I absolutely agree. To be a successful company nowadays you must be able to match all the customers needs, to guarantee a constant improvement of the product offering, to invest in research and development and create new technologies and focused procedures to get better results. This allows continuous improvement which must never stop.<\/p>\n Do you have new targets for this year?<\/strong><\/p>\n The customer is my priority.\u00a0This is the Quality Department\u2019s main focus for this year and this is the message that we want to share throughout the company. We want to improve all the manufacturing processes in order to increase customer satisfaction. We\u2019ll therefore direct the know-how, the experience, and our strong motivation for continuous improvement, because we believe these drivers are essential for reliability and trust.<\/p>\n","protected":false},"excerpt":{"rendered":" Versatility and customer satisfaction are the focus of the role of the Quality Manager We asked Vincenzo Ciarelli, Quality Manager at Interpump Fluid Solutions, to tell us about his role in the business. What does a Quality Manager do? The Quality Manager is responsible for implementing the company’s quality processes and systems so that they […]<\/p>\n","protected":false},"author":3,"featured_media":2529,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people"],"yoast_head":"\n