Kidderminster (Head Office)
Open
23rd December
Closed
24th December – 3rd January
Open
4th January
Avonmouth, Bridgwater, Gloucester, Southampton
Open
23rd December
24th December – 8am – 1pm
29th – 31st December – 8am – 1pm
Closed
3rd January
Open
4th January
Ashton, Bristol
Open
23rd December
Closed
24th December – 3rd January
Open
4th January
Onsite Hose Replacement – 24/7
Our Onsite Hose Replacement Service Will Remain Operational 24/7 Throughout the Holidays
Ten trends from our CEO Marcello Di Campli, Listen to the podcast now!
<<In a world that changes and is subject to unpredictable negative events such as the recent Covid-19 pandemic, companies destined to survive and prosper will have to adopt innovative management models and differentiation. I will try in a few minutes to synthesize what the IMM group has done and is doing to respond to these mutations.
1. Vision. We continue to believe that the human resource is the core of our daily actions. In fact, our vision is the firm intention to create a value for all stakeholders through our work: shareholders who invest, workers who guarantee the product, public institutions that regulate the environment for production and to which we provide the resources by taxation, in order to maintain balance in the system.
2. Strategy. Today, more than yesterday, we believe that offering a complete solution through flexible connections with medium-high pressures is our main goal. Rather than supplying individual products, our future strategy will increasingly be the proposal of an integrated system of flexible hose, fittings, adapters, and machines for its assembly. A complete package, safe and guaranteed!
3. Sustainability. We want to implement our strategy taking care of our Planet, so we will invest in the coming years an important part of our budget in projects that reduce the consumption of natural resources: photovoltaic systems on our plants and replacements of all lighting fixtures with energy-saving led, controlled by demotic systems.
4. Safety, environment and quality. The attention to safety and the environment in our plants is a priority for our managers. We obtained all the certifications to support, and also we constantly monitor every possible risk signal in order to adopting the necessary corrective actions. Significant investments have been made in recent years in safety. Investments in quality over the past 4 years have more than doubled compared to the previous 4 years. The results in terms of drastic reduction of complaints are evident from the data collected each month.
5. R&D. Research and development of new products is one of the strengths of the IMM Group. Over the past three years, more than thirty new products/improvements to existing products have been developed! R&D investments have exceeded 4 million euros by providing IMM with one of the most advanced laboratories in the field of flexible connections for medium-high pressures. IMM with the Interpump fluid solutions brand, is increasingly considered a jewel of technology and innovation thanks to its ability to offer an integrated and guaranteed solution with performance above the industry average. Our challenge for the future is to explore new areas of application: water, steam, air, hydrogen and new fluids.
6. Human Resources. Our workers are the secret of our success. Behind every innovation of process or product hides the work of hundreds of workers who add a tile to the complex mosaic, day by day, with dedication and humility.
7. Sales. We have oriented our action towards new markets like North America and Asia, obtaining the first positive feedback in terms of interest and orders.
8. Marketing. It’s a new task for us! We are investing a lot in marketing because we think that the good work done should be communicated to the market in the correct way.
9. Customer service. A project to improve planning systems and customer service started three years ago. Compliance with delivery dates is monitored daily by a team of engineers to ensure maximum reliability in shipments and responses to our customers.
10. Operations. We approved a few months ago a lean project intended to shift the focus of the company from the product to the value it brings for the customer through a continuous hunt for waste reduction.>>
With locations across the country and a commitment to bringing single sourced packaged Solutions with an Application Driven Approach to the market, our UK division of Interpump Fluid Solutions is a complete one stop shop for the fluid power industry.
They are one of few Hydraulic companies in the United Kingdom to be able to offer such a diverse range of products and services, ensuring a solution is found for your individual requirements.
- Hydraulic Hose & Fittings
- Hose Assembly Machinery
- Machine Service & Calibration
- Hydraulic System Components (Pumps, PTO & Cylinders etc)
- Mobile Service
- BFPA Training (British Fluid Power Association)
- Industrial Supplies
The UK head office proudly sits at Unit 5, Greenhill Industrial Estate, Birmingham Road, Kidderminster. Boasting a 40,000 sqft warehouse, stocked full of Interpump fluid power products, this is the heart of the UK distribution. This location ensures orders are picked, packed, and dispatched across the country, providing a quality product to fuel key industries during these times. As well as being the head office, the Kidderminster depot is a BFPA Approved Training Centre for hydraulics courses including a Foundation Course in Working Safely with Hydraulic Hose and Connectors; BFPA Hose Assembly Skills Training Programme; Hose Integrity, Inspection and Management.
High volume hose production is carefully hand assembled by their team of approved hose technicians. Each hose assembly is bespoke to the customers requirements and constructed to strict specifications.
At the other end of the warehouse, you will find a dedicated area for our Hydralok machinery and everything needed to service machines. To ensure these precision machines are working correctly throughout their life, the UK team carry out and offer a maintenance and calibration service for hose assembly machinery. If their customers machine is unable to be moved, services and calibration can be done on site by their in-house trained technicians.
Working 24hrs a day, 7 days a week, their Interpump Fluid Solutions mobile division keeps the UK moving with onsite hose replacement and hydraulic support. Managing a fleet of sprinter vans, each vehicle is equipped with premium Interpump hose and fittings and our brand of Hydralok assembly machinery. Everything their engineers need to replace hydraulic hose assemblies onsite, minimising downtime and increasing efficiency for their customers.
From Sales & distribution to accounts & admin, the UK team are fiercely devoted to providing a level of service that you would expect from an Interpump company.
Paul Childs
UK Managing Director
Paul is the UK Managing Director of Interpump Fluid Solutions. He has been involved in the hydraulics industry since 1993, with 25 years experience in the on-site hydraulic hose replacement business Bristol Hose, which more recently, became Interpump Fluid Solutions.
“It is a 24/7 very demanding business, due to the immediacy of its nature, so high quality customer service is paramount. We are literally open for business all the time and serve essential services, right across the country.”
Over his time in the industry, Paul has acquired in-depth knowledge in sales & marketing, finance, and people-management. He has found these skills to be instrumental in growing the business and building a professional team to meet the needs of a demanding industry. This led to Paul being promoted to the Managing Director for the whole of Interpump UK in November 2019. Paul has since kept the company running strong and successful throughout these challenging times and is excited about the future.
He sees Interpump Fluid Solutions’ offer of compatible, qualified products, being the key to a one-stop-shop, hydraulics service for customers, and stands by his motto
“If you work just for money you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours”
Outside of work, Paul enjoys cycling, fishing and country walks with his family.
As with previous years, November is the time when Interpump Fluid Solutions head office (Kidderminster) have their annual stock take, and this year it will take place from Friday 20th November to Sunday 22nd November.
We will therefore not be able to process orders on Friday 20th November but will resume full service on Monday 23rd November.
*All orders placed up to Thursday 19th November will be processed and dispatched as normal**Regular service will be resumed from Monday 23rd November*
PLEASE NOTE
THIS ONLY AFFECTS ORDERS PLACED WITH OUR KIDDERMINSTER DEPOT. ALL OTHER DEPOTS AND SERVICES INCLUDING OUR 24/7 HOSE REPLACEMENT WILL CONTINUE TO OPERATE AND DESPATCH ORDERS AS NORMAL.
Click Here To See The Full Document
With all the changes and updates to social distancing and localised restrictions, we are pleased to confirm that Interpump Fluid Solutions continues to remain fully open and providing a wide array of hydraulics products.
We service a range of essential industries, including the front line, such as councils, key manufacturing facilities, agricultural, water, electrical, pharmaceutical and of course transportation.
With our large, fully-stocked facilities in Kidderminster, our network of stockists throughout the UK and our countrywide mobile on-site service, we are well placed to continue to support essential services, through the continuing challenges we are all facing.
If you are unsure of anything or have any questions regarding our current working procedures, please feel free to contact us.
For 24hr Nationwide Onsite Service, call 03333 209 888
For Hydraulic Hose, Fittings, Machinery & Fluid Power Product Sales & Enquiries, call 0121 550 1115
(image by Hydraulic Engineer, Chris Carpenter)
