The strengths of the hub are quick reactivity and customer service, teams extremely collaborative, compact groups that work for a single goal, customization and processing dedicated to each customer (also thanks to I.M.M. Company that supports and qualifies materials and processes).
2021 is the twelfth year of activity. In the first five years there were the creation of two work teams: the first on led by Rudi Piffer for the commercial/sales side and the second one led by me for the logistics/assembly side. It was a strong impulse in terms of operation and customer support, that helped to have a network of contact people who completely manage the Italian market, previously divided almost equally with the headquarters. The decision to specialize the plant on a domestic market, has generated production efficiency, orienting our Schio hub to a specific market, with its rules and times. Each commercial operator is technically trained to solve and manage critical or urgent situations in collaboration with customers. The direct staff, working closely with the commercial department, knows well customer’s needs, always pointed out by function managers. Teams are absolutely flexible, they collaborate with each other even when it is not easy. In this way we tend to reduce the distance between supplier /customer, delimiting the supply chain as much as possible. Our customers appreciate us for technical expertise, production flexibility, ability to manage emergencies, specific situations or individual events. Mistakes are extremely rare and intervention times are always fast: this is the added value of an ongoing relationship with a specific contact person who knows the needs, follows and manages only one individual customer.
